Support
Get in touch
Found a bug, have an idea, or need help with your account? Send an email and you’ll usually hear back within two working days. You can also use “Give feedback” in the app’s settings.
Frequently asked questions
How do I delete my account?
Go to Settings › Delete account. This deletes your collection, your photos and your profile for good, along with any hats you submitted that haven’t been approved yet. Hats already in the catalog, and the photos accepted with them, stay available for everyone else, without your name on them. If a catalog photo shows you, email legal@hatrack.eu and we’ll remove it. If you can’t access the app anymore, email us from the address on your account and we’ll delete it for you.
How do I get a copy of my data?
Go to Settings › Download my data. You get one ZIP file with your account details, your collection and all your photos, which you can save to Files or share. You can do this once every 15 minutes.
Who can see my collection?
Go to Settings › Collection visibility. Public means everyone can see your collection and follow you, private means only you can. Your avatar and username stay visible either way.
Why doesn’t my hat show up in the catalog yet?
Every hat you add is reviewed before it shows up in the shared catalog. It’s in your own collection right away, and the details appear for everyone once we’ve taken a look.
How do I change notifications?
Go to Settings › Push notifications to pick what you want to hear about, or turn them off entirely in your iPhone’s settings.
Is Hatrack available on Android?
Not yet. Hatrack is iPhone only for now, Android is on the list.